Troubleshooting Guide

Having issues with LlamaGen.AI? This comprehensive guide helps you resolve the most common problems quickly and get back to creating amazing comics.

🚨 Critical Issues

Generation Failed But Credits Were Deducted

Common Causes:

• Server overload during peak hours
• Complex prompts that exceed processing limits
• Network connectivity issues during generation

Character Generation Stuck or Taking Too Long

Prevention Tips:

• Keep character descriptions concise (under 200 words)
• Avoid uploading extremely large images (recommended: under 5MB)
• Use stable internet connection during generation

🎨 Comic Creation Issues

Character Inconsistency Between Panels

Speech Bubbles Not Appearing or Wrong Placement

Common Solutions:

1. Enable Speech Bubbles: Check that bubble toggle is ON in panel settings
2. Adjust Dialogue: Ensure dialogue is in quotes in your script
3. Manual Control: Use bubble removal tutorial for custom placement

Poor Image Quality or Wrong Art Style

Troubleshooting Steps:

1. Check Prompt Quality: Be specific about style (e.g., "anime style", "manga art")
2. Use Style References: Include style keywords like "Studio Ghibli", "Marvel", "DC Comics"
3. Adjust Generation Settings: Try different aspect ratios and panel sizes
4. Regenerate with Modifications: Use the redraw feature with refined prompts

💳 Account & Billing Issues

Credits Not Showing After Purchase

Subscription Cancellation Problems

Step-by-Step Guide:

1. Visit My Orders
2. Find your original subscription order
3. Click on the subscription under "Subscriptions"
4. Select "Cancel subscription"
5. Confirm cancellation

Alternative Method: Email support@llamagen.ai with your account email for manual cancellation.

Can't Access Premium Features

Verification Checklist:

• Subscription is active (check My Orders)
• Logged into correct account
• Browser cache cleared
• Account properly upgraded (may take 5-10 minutes)

🔧 Technical Issues

Login Problems

Quick Fixes:

1. Clear Browser Cache: Ctrl+Shift+Delete (Chrome/Edge) or Cmd+Shift+Delete (Safari)
2. Try Incognito Mode: Rule out browser extension conflicts
3. Check Email/Password: Ensure correct credentials
4. Reset Password: Use "Forgot Password" link if needed

Video Generation Fails

Slow Loading or Timeouts

Optimization Tips:

• Use a stable internet connection (minimum 10 Mbps recommended)
• Close unnecessary browser tabs
• Try different browsers (Chrome, Firefox, Safari)
• Avoid peak hours (typically 9 AM - 5 PM US timezone)

📞 When to Contact Support

Contact our support team immediately for:

• Credit-related issues (generation failures, missing purchases)
• Account access problems lasting more than 30 minutes
• Billing discrepancies or subscription errors
• Technical bugs not covered in this guide

Support Channels

• Email: support@llamagen.ai
• Discord: Join our community
• Live Chat: Available in-app for all users

💡 Pro Tips for Smooth Experience

Best Practices

1. Save Work Frequently: Download your comics regularly
2. Use Descriptive Prompts: Be specific about characters, settings, and style
3. Monitor Credit Usage: Check your balance at Usage Settings
4. Keep Artwork IDs: Note URLs for important projects for support reference

Performance Optimization

• Generate during off-peak hours for faster processing
• Use recommended image formats (PNG, JPG under 5MB)
• Break complex stories into smaller, manageable panels
• Test prompts with single panels before full page generation

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Still need help? Our support team is here to help! Email support@llamagen.ai or join our Discord community for immediate assistance.

Last updated: October 2024