Generation failed but credits were deducted
Verify the failed operation and credit record, avoid duplicate retries, and provide the identifiers needed for review.
Time: About 5 minutes to collect the information needed for a credit review.
Do not repeatedly retry the same generation while you are checking the charge. Credit behavior can differ by product and operation.
Check the project and credit record
- Copy the failed project URL and artwork or project ID.
- Reopen the project once to confirm that no usable result completed in the background.
- Open Credit usage with the same account.
- Match the failed action to its time and credit entry.
- Note whether the product displayed an explicit refund message.
Some generation endpoints can return an explicit credit-refund message for a failed operation. That does not mean every product, retry, cancellation, or partial result is handled identically.
Before contacting support
Prepare:
- account email and sign-in method;
- project or artwork ID;
- exact failure message;
- operation type, such as comic generation, panel redraw, image, or video;
- credit entry amount and timestamp with time zone;
- screenshot of the failed state and the matching usage entry;
- whether you retried, and how many times.
Do not send passwords, sign-in links, session cookies, API keys, or full payment card information.
What support will review
Support can compare the generation record, result state, and credit entry. A refund or adjustment should not be promised until that review confirms the failed operation and its credit outcome.